Refund Policy

Effective date:

Thank you for purchasing The New Hawaiian Salt Protocol. We want you to feel confident trying our digital program. This page explains how refunds work for purchases processed through Digistore24, our authorized reseller andpayment processor.

Summary

60-Day Money-Back Guarantee: You may request a full refund within 60 calendar days from yourpurchase date.
Seller of Record: All payments are processed by Digistore24. Refunds are issued to the original paymentmethod.
Digital Access: Upon refund approval, access to the product and related files may be revoked.

This policy applies to purchases of The New Pink Salt Protocol via Digistore24. If you bought through adifferent marketplace, please follow that marketplace’s refund process.

How to Request a Refund

Please follow any of the options below (choose one):

Via Digistore24 Receipt: Open your purchase confirmation email from Digistore24 and click the “OrderSupport” or “Access/Change Order” link. You can submit your refund request directly there.
Via Digistore24 Support: Visit the Digistore24 Help/Support page and provide your order number, purchaseemail, and product name (“The New Hawaiian Salt Protocol”).
Via Our Support: Email us at hawaiiansalt@shapebalance.online with your full name, order number, and purchaseemail. We will coordinate with Digistore24 to process your refund.

Eligibility Window

Refunds are available within 60 calendar days
from the purchase date.
Requests made after 60 days are generally not eligible under this policy.
If applicable, statutory consumer withdrawal rights (e.g., EU/UK) remain unaffected; our 60-day window is avoluntary extension for your convenience.

What Is Covered

The New Pink Salt Protocol (digital guide and included files) purchased via Digistore24.
Duplicate purchases of the same product made in error (we may verify duplication with Digistore24).

What Is Not Covered

Purchases made outside Digistore24 or via unauthorized resellers.
Orders where fraudulent or abusive activity
is suspected (including excessive refund patterns or reselling ofaccess files).
Any third-party tools or products
not included in your Digistore24 order.

Digital Access on Refund

Our product is delivered digitally. When a refund is approved, your access may be disabled and any license touse the files is revoked. Please delete local copies after a refund is issued.

Processing Time & Method

Refunds are issued by Digistore24 to the
original payment method.
Once approved, please allow
3–10 business days for your bank or card issuer to post the credit (timing mayvary by country and provider).
Currency conversions and bank fees are controlled by your provider and are outside our control.

Chargebacks

If you initiate a chargeback, the order may be locked during the investigation. We recommend contacting
Digistore24 support or emailing us first at hawaiiansalt@shapebalance.online so we can help resolve your requestfaster under this Refund Policy.

EU/UK Right of Withdrawal

If you reside in the EU/UK, you may have a statutory right to withdraw from a digital content contract within 14days unless you expressly consent to immediate delivery and acknowledge the loss of withdrawal rights. Our 60-day money-back guarantee is a voluntary benefit in addition to any mandatory rights you may have. Please contact us or Digistore24 for specific instructions.

Our Contact Details

The New Hawaiian Salt Protocol
Email: hawaiiansalt@shapebalance.online

About Digistore24

Digistore24 GmbH is our authorized reseller and payment processor (Seller of Record). Digistore24 handlespayment processing and issues refunds according to their procedures and applicable law. For more informationon how Digistore24 processes your data, please see their Privacy Policy.